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Online Course : Communication Skills for Paraprofessionals

August 28 - August 30

Advanced Instructors:
Dr. Jean Seville Suffield and Nancy Herrick

Communication Skills for Paraprofessionals: Procedures that Lead to Change
[Offered by developers Dr. Jean Seville Suffield and Nancy Herrick for WGI]

The course subtitled “Procedures that Lead to Change” is offered to appeal to those service providers who want their paraprofessional workers to have a better working knowledge of a process of effective questioning skills that can de-escalate emotional imbalance for people in crisis.

Three [3] days of a ten [10] day program – requiring strong commitment.

Reserve your spot Now! Maximum number 16.



Communication Skills for Paraprofessionals offered for ten [10] days over a 6 to 9-month period which may be extended depending on the group’s professional schedule. The training days are six [6] hour days Face-to-Face with the entire group.  Field experience days are also six [hours] and may be offered in smaller groups for convenience to participants.

Objectives are to:

  1. Use as a supplement in crises – not to replace existing protocols;
  2. Learn connection skills to use in highly-charged situations;
  3. Practice effective strategies for those in pain and stress;
  4. Apply Choice Theory and Procedures that Lead to Change in their work environment.


Day 1 Training – Focus on Basic Concepts

A- Introductory Activities
  • Establishing Relationships
  • Creating the Environment
B- Main Concepts
  • Introduction to Choice Theory® Concepts
  • Introduction to Reality Therapy®Model
  • Basic Neurobiology of Trauma and Stress
  • Meeting Own Needs
C- Interrelationship
  • Choice Theory
  • Reality Therapy Model
D- Relationship Habits
  • Control Issues
  • Internal versus External Locus of Control
E- Theory to Practice
  • Round Robins for practice
  • Dyads for dialogue
F- Exposure to Main Elements of the Chart
G- Reflection
  • Self-Evaluation
  • Evaluation of the Day

BOOK: Reality Therapy in Action: Text – Chapters 2 & 18.


Day 2 Field Experience – Integration – Text Focus: Chapters 2 & 18

A- Team Building
  • Reconnecting Activity
  • [CT Exercise]
B- Reality Therapy Model
  • Environment
  • Procedures
C- Dyad Role-Play Processing
  • Reality Therapy
  • Procedures
D- Reviewing Reality Therapy
  • Choice Theory
  • Perspective
E- Role-Play Round Robin for:
  • Environment
  • Wants [Real Want]
  • Quality World
  • Total Behaviour
F- Glasser Role-Play Video [Scripted]
  • Viewing
  • Processing
  • Relating to Chart
G- Team Processing
  • Strengths
  • Goals [Next Session]
  • Flipped Learning [Team Choice]


Day 4 Training – Focus on the Art of Listening

A- Introduction
  • Quality World, values and beliefs
  • Relationship of needs to Quality World pictures
  • Identify own Quality World pictures, values,  and  beliefs
  • Understand client-in-crisis: pictures, values, beliefs, and perceptions
  • Glasser Video Role-Play
B- Starting to Build a Repertoire of Reality Therapy questions Relating to the Quality World
  • Scripted Dyad
  • Practice
C- Perception and Comparing Place
D- Total Behaviour Concepts
E- Practice in Dyads
F- Reflection
  • Self-Evaluation
  • Evaluation of the Day

Glasser Text Assignment:  Defining Mental Health

BOOK: Reality Therapy in Action: Text – Chapters 6 & 13.

Course does not replace established protocols; however, Agencies may benefit from discounted access.



August 28
August 30
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