In Memory of Claude Marcotte

In Memory of Claude Marcotte

Glasser Canada has lost a pioneer who worked tirelessly
for our French communities!

We offer our deepest sympathies to the family of Claude Marcotte

We owe a great debt to Claude Marcotte who worked in the ‘early’ days mainly with instructors from the United States and other parts of Canada to begin training with Dr. Glasser’s concepts: Bill Abbot, Perry Good, Ron Harshman, Lynn Sumida, Hélène Grenier, Diane Gossen, Jim Montagnes, to name a few. It was Claude Marcotte along with Richard Coutu and Louise-Nicole Dupuy who were instrumental in getting almost all of Dr. Glasser’s books, at that time, translated  into French by two publishing houses, Les Éditions Logiques and Chenelière-McGraw Hill.

The Association Québécoise de la Thérapie de la Réalité [A.Q.T.R.] was ‘key’ in promoting and teaching Glasser’s work within the social services organizations that embraced Glasser’s ideas throughout Québec: group homes, education, and the penal system. As a result, Québec enjoyed its own trainers: Francine Bélair, Pierre Brunet, Claude Marcotte, Richard Coutu, and Jean Seville Suffield. Due to the leadership of several president s such as Gilles Dumas, Donald Tremblay, Claude Marcotte and other members of the board: Gervais Sirois, Ginette Biron, Claude Dufour, Denis Chayer, Vallyer Tremblay, Anne Hélène Dussault, Pierre Tremblay, and Jean Seville Suffield, Dr. Glasser had attended a Quality School conference in Rimouski, Québec with over five hundred [500] in attendance. Another highlight was a certification week in Alma, Québec which would precede the conference there.

Dr. Glasser wrote about the event:

One of the highlights of my year was to present my ideas to the Québec Association for Reality Therapy in Alma Québec. What I was most pleased about was the competence the group showed me in their understanding of choice theory, which is the key to using all my present work. It is also the core of a happy, successful personal life. I believe that choice theory is being used both personally and professionally in Québec and I very much want to return to the next conferencewhen my new book on mental health is out. I also appreciated the hospitality that I was shown by the organizing committee from the time I got off the plane. My only regret is that I don’t speak French, but I was made to feel very welcome with all I have; my English. I congratulate the organizing committee for a very well-run conference. Thank you.

At the outset of bringing Glasser’s ideas to Canada, Linda Harshman indicated that Québec had the highest number of people who were certified within the Institute’s early days. This was due to the dedication that Claude Marcotte and others to Dr. Glasser’s work. One of the most notable body of research on reality therapy was conducted by our French Connection. Under the leadership of Claude Marcotte, in-house trainer, and lead researchers, [Sylvie Bilodeau, Guylaine Frenette, Annie Roberge, and Geneviève Robichaud] in four group homes in Québec City, offered their report, “Project: Impact R.T. The Impact of Reality and Choice Theory applied for five years in four group homes of the Centre jeunesse de Québec “Institut universitaire” through the University of Laval. Physical force [restraints] were reduced from over 300/day to almost none from 2001 – 2006. The study has been translated and published in the Journal, should anyone wish to read the complete report. Let us know through Glasser Canada and we can send you the full report in French and in English. This research, to the best of our knowledge, is the only longitudinal study offered on the efficacy of reality therapy. Dr. Robert Wubbolding has mentioned the research in some of his work.

Claude Marcotte was always interested in bringing new supervisors and instructors on board and worked toward this end collaboratively with the Glasser group on the English side to upgrade the site to WGI – Québec. He always remained true to Dr. Glasser’s ideas and worked tirelessly to offer these ideas to others. He retired in 2017.

Glasser Canada and its members and all those whose lives Claude touched offer deepest sympathies to the Marcotte family on Claude’s passing. May time heal the pain of loss leaving only happy memories. May God bless Claude and may he rest in peace!

Remerciements :

English Content : Jean Seville Suffield, DNM [Senior Faculty, WGI]

French Content : Sylvie Bilodeau, [Basic Instructor, IWG]

Note: The date of the funeral has not yet been set. Please consult the death notices for Québec City for more information.  

You may express your message of condolences here. You may also choose to make a donation to the Québec Cancer Foundation

Glasser Canada Mourns the Passing of Ian Andrew Clark: WGI Faculty

Glasser Canada Mourns the Passing of Ian Andrew Clark: WGI Faculty

Clark, Ian Andrew, 49, of Halifax, passed away on August 31, 2019. Born on February 19, 1970, Ian was the son of the late Andrew and May Clark, both of whom he was very close. Ian is survived by his loving wife, Kim, and beautiful children, Kara and Jocelyn, as well as faithful dog, Dexter. Ian was a lifelong resident of Wedgewood Park and attended Grosvenor Wentworth Park School and Halifax West High School. He then enrolled in Dalhousie University and graduated in 1993 with degrees in Physical Education and Education respectively. While at Dalhousie, Ian was a member of the Varsity Soccer Team for five years, winning a bronze medal at the Canadian Interuniversity Athletic Union national championships in his final year. Ian also played on the 1989 Nova Scotia Canada Games Soccer Team and Halifax King of Donair Soccer Club that became the first club team from Nova Scotia to win a national championship in 2001.

For their efforts, Ian and his teammates were inducted into the Nova Scotia Sports Hall of Fame in 2012. Ian coached many school and club teams over the years. Most recently, he took great pleasure in helping to coach Kara’s team for the past three years. Ian was employed as a teacher, first at Astral Drive Junior High and then Graham Creighton Junior High. In 2006, Ian graduated from Acadia University with a Masters in Education in Counselling. He then worked as the school counsellor at Eastern Passage Education Centre before transferring to Fairview Junior High in 2017. In his position, Ian did his best to help young people and their families navigate the challenges of life.

After soccer, Ian took up several outdoor adventure sports, most notably orienteering. In 2008, he won a bronze medal at the Canadian Orienteering Championships in his age category. He later went on to be named the 2014 and 2015 Orienteering Association of Nova Scotia Male Athlete of the Year. Here he also tried to give back by volunteering on the OANS Executive Board in various roles and by becoming an event director, and by organizing meets so that others could participate. Ian considered himself very fortunate to be a part of some very successful teams; however, what he appreciated most about his involvement in sports was the opportunity to make countless lifelong friendships, with both teammates and competitors alike.

While Ian enjoyed sports and his profession, he loved nothing more than spending time with his family. He and Kim were together 25 years, during which time Kara and Jocelyn were born. Ian and Kim loved to travel together with the girls, whether it be abroad or closer to home camping at Keji. Ian simply loved playing with Kara and Jocelyn, attending their activities, and watching them grow.




With great appreciation for the Quality World involvement with Ian as be became involved in The William Glasser Institute in counselling  training that was part of his journey towards a M.Ed. Counselling at Acadia University and service to the youth of his school communities.

We carry with us the Spirit of those who make a difference in our lives, creating a better world wherever

their hearts and minds go . . . and so will be eternally grateful for the presence of Ian in my Life and in the lives of so many others.

Richard Nichols
Friend, Mentor, Colleague


I met Ian on several occasions and he called me up to discuss becoming a school counsellor. We had many conversations over the years about Reality Therapy as a counselling model but, more importantly, Ian displayed his passion towards Dr. Glasser’s ideas and implemented them not only in his work but also in his personal life.

We met a few times when he came to Moncton for training or to attend a conference. He was super excited to meet Dr. Glasser for the first time. He called me to tell me about the wonderful discussion that he and Dr. Glasser had about Quality Schools. Ian wanted me to know that Dr. Glasser had told him that if he wanted to know any more about Choice Theory™ or Reality Therapy™, he should contact Maureen McIntosh or Ken Pierce in Canada because they really knew it and understood. Ian was so happy to be able to share that with me.

His family was more important to him than anything else. He loved talking about his children. We talked in general about how much understanding Choice Theory™ really helped in our personal lives and in our relationships. Ian was a one of a kind, a gentle soul whom we shall sadly miss. We sat together the last time we both saw Dr. Glasser in Los Angeles. Ian was so happy to have made that trip. Sending love to his family and friends who, I am sure, are missing him.

Maureen McInosh,
Friend and Colleague


Ian Clark was such a joy: welcoming smile,  generous loving nature, curious about learning new ideas, creative and innovative in applying what he learned, and contributing to the quality of students’ lives. I worked with him as his instructor and later when he became a Supervisor with The William Glasser Institute, I worked with him as a colleague.
I recall what I believe to be a humourous story when Ian encouraged a Grade 7 class to read Dr. Glasser’s book, Every Student Can Succeed since the WGI – Canada was interested and had begun to translate this book into French. We, who knew and loved Dr. Glasser, understood that his genius was making the complex simple. If we closed our eyes, and someone were reading any paragraph or section of any of his books, we could imagine our mentor sitting on the stage, speaking with us in a conversational way. Well, Grade 7 students, at that time, were immersed in grammar, spelling and, in some districts, even analyzing sentences. What? No u in harbor or in neighbor!  Did subject and predicate agree?

Ian encouraged his students to write to Dr. Glasser asking him all kinds of questions about their observations not only about syntax but also about the ideas. Ian and I delighted in Ian’s telling of the story. Sure enough, one day in speaking with Dr Glasser, I learned that he did, indeed, answer Ian’s students and taught them that there are even languages in the world that do not have the full 26 letters in the alphabet! So, did it really matter? This is the Ian I remember: quick-witted, thirsty for more ideas related to how students learn in his pursuit of brain-based teaching and learning, dedicated, loyal, committed, and always one to keep his word. I shall miss him. May God bless him and may his family find peace in knowing how he contributed in making the world a better place!

Jean Seville Suffield, DNM
Friend and Colleague



If you would like to make a memorial donation please consider KidSport Nova Scotia, the Activating Cancer Care through an Exercise Strategy for Survivors program (ACCESS), or a charity of your choice. To donate to ACCESS, please go to: and click on ”Donate” and make your selections. Under “How may we use your donation, select: “For a specific area or purpose,” and in the “For a specific area” box please type ACCESS. For a full obituary please go to:

Reference & Acknowledgement for Memorial information, adapted with appreciation from JA Snow’s Funeral Home –Dignity Memorial.

Conference in Bellevue

Why Colombia

Cuisine from Arepa

COLOMBIA TODAY – Home of the 2018 William Glasser International, Inc. Conference in June

Colombia is known for its exceptional hospitality, fun-loving people, choices of so many cuisines, and, above all, its evolutionary progress over time! It is known as being the friendliest country in South America.


COLOMBIA TODAY – Home of the 2018 William Glasser International, Inc.

Highlights of WGI International Conference/Colombia/Rochester School/Fundacíon Elegir

Why Colombia

Cuisine from Arepa

COLOMBIA TODAY – Home of the 2018 William Glasser International, Inc. Conference in June

Colombia is known for its exceptional hospitality, fun-loving people, choices of so many cuisines, and, above all, its evolutionary progress over time! It is known as being the friendliest country in South America.


COLOMBIA TODAY – Home of the 2018 William Glasser International, Inc.

President’s Report 2016

President’s Report to the Annual General Meeting of Glasser Canada Members
February 20, 2016

Fellow Board Members, Ladies and Gentlemen this will be my last report and because I would like to, review some of what we have done as a corporation and thank some people my report will be slightly longer than usual.

Stepping Stones
I joined this Board when Canada was still considered a region of what was then the William Glasser Institute.

Around 2005 Basic training in particular and training in general began to slow down across North America.

By 2010 we had been asked to leave the William Glasser Institute as a region and establish ourselves as a separate organization.

In 2010 the executive met to discuss the transition process.  This was the first face to face meeting of the executive other than meeting at conferences.  At this time, we discussed the vision, mission and purpose of Institut William Glasser Institute Canada.  Changed our By-Laws and started the process of creating the necessary administrative processes that would allow us to continue as a corporation.

One of the consequences of this meeting was that the president also became, de facto, the Chief Executive Officer of the Corporation.  This in my view is not a good thing but it was necessary for financial reasons.  This load was lightened considerably when Jean Suffield agreed to take on the administration of Basic and Advanced Training and the paper work and vigilance involved in making payment of fees to what was then the Glasser Institute now William Glasser International.

As President
During my six years as president then, the following were some, by no means all, of the accomplishments of Glasser Canada:

  • We established a corporate not for profit structure that was reflected in:
    The establishment of Standing Committees: Finance, Communication, Professional Development, Program Development, Research, and of course the executive.
  • Since 2010 we have gone through 4 iterations of our website. I have worked with 4 different webmasters during this time.
  • We also established an Instructional Website and we established a Conference website for Toronto in 2014
  • Nancy Grant and I have worked during these years to publish Newsletters and introduce the E-Bulletins as well as keeping the French Website updated.
  • During my first 3 years as president it was necessary to establish ourselves as a functioning corporation which we did successfully.
  • In the second 3 years as president we began a process of making our administration more flexible with respect to supervisors and Instructors.
  • Now of course some of the administration with respect to training is being handled by William Glasser International and it remains for us to ensure that regular communication is established. In other words, it is no longer necessary for us to provide forms. The processes for submission seems to be easier for basic and advanced training. However, communication is still an issue with respect to candidates and payments especially since we are still responsible for reporting of successful candidates as well as handle the finances although this too may change in the future.
  • I have attended regularly scheduled liaison meetings by WGI for what are now called Member Organization. More recently David Baillargeon one of our Board Members has also attended in order to give our French speaking members adequate voice.

It is clear that our role as a not for profit corporation is changing. The uncertainty of processes between WG International and Member Organization are slowly being worked out but remain a difficulty to date.

The need for a change precipitated a historic meeting of the Board. We met face to face for the first time in Regina in March of this year.

Our primary task will be to provide resources, encouragement, support and ideas for our members and possibly as well as for other organizations around the world.

This may be our primary source of income in the future.  Certainly it will augment the income we now receive from training.  I Jean Suffield the new president and all of the Board members well in their deliberations this year.  It may be the most important year yet in our changing organization.

Thank you
I could say much more but I think it gives you a flavor of where we have been and where we hope to go.

In closing I would like to thank a number of people.

First I would like to express my thanks to the Board Members for their work on the Board and for the time they have dedicated to it. I very much appreciated it.

I would like to thank Ellen Gelinas our previous president for her help and support in those first years; and for her work as the Canadian Representative to WGI and as Co-Chair of the International Conference held in Toronto in 2014.  Ellen’s buoyant spirit has often sustained me.

I would also like to thank Maureen McIntosh for her support generally and specifically for her help with the pre-conference training in Toronto at the International Conference. That help was greatly appreciated.

I would like to thank Jean Suffield for everything. I can’t begin to enumerate the help and support I have received from her. I particularly want to thank her as our Canadian Rep to WGI. I do not think the WGI Board will ever be the same and that I strongly believe is a good thing. I also thank her for her willingness to take on the presidency of Glasser Canada. It will be an exciting and challenging job.

Finally, I want to thank Nancy Grant for the endless hours we have spent together on the newsletter, the e-bulletin and the website. I think she not only did this as a friend but also because she believes passionately in the ideas of William Glasser and with Mona is one of our most productive faculty members.

As I said at the beginning. I have very much appreciated working with all of you and look forward to getting back to do some serious training in Greater Vancouver.

Thank you.

Tribute to Dr William Glasser

Dr William GlasserA tribute to William Glasser by Ken Pierce

Dr William Glasser has been a major influence in Ken’s life and work. As the world renowned doctor turns 88 this year Ken shares the perspectives that have made Dr. Glasser one of the fathers of modern psychology


Dr. William Glasser is 88 years old this month. He is a study in self control. He is a study in paradox. He is humbly assertive and seriously funny. He projects an inspiring presence which attracts students from around the globe. He is full of gratitude for his life, certainty of who he is and love for his work and those around him.

Bill demonstrates regularly what I consider his greatest contribution, his self control. He has the ability to maintain this self control in the face of acolytes and attackers, acceptance and rejection, and support and challenge.

Recognized Worldwide

My first study of Bill’s work began about 35 years ago. Besides Albert Ellis, he is most likely the only other living therapist whose model and approach to psychological intervention is recognized worldwide.

While Bill’s life’s work and influence covers not just psychology but also education and business, I want to focus on his earliest focus of mental health.

Three unique perspectives

There were three unique perspectives which drew me to Bill’s work.

The first was his unique perspective regarding the usefulness of many of the psychological labels. He had already figured out labeling people only helped about half the time. The other half of the time labels limited people in their learning and evolution.

The “mental illnesses” that establishment psychiatrists diagnose, treat and list in the DSM-IV should not be labeled illnesses, because none of them is associated with any brain pathology.
~ William Glasser

The second perspective was his rejection of the use of most psycho-tropic medications. He viewed them as merely masking the situation. Such medications were originally designed for four to six weeks use to enable the person to rest until they were more ready to learn. Bill’s concern with how they stalled people’s growth was distinctive and today still considered revolutionary in some circles.

“By putting drugs into your brain that interfere with its normal functioning, he [physician, psychiatrist, psychologist] is a hazard to your mental health.”
~ William Glasser

The third perspective was his position on feelings. Bill contended there was little value in talking about past or present feelings because it was counterproductive to learning. This evolved from his analysis of human behavior. This exploration was responsible for one of Bill’s most valuable contributions to modern psychology; that of what he called, “total behavior.”

“What happened in the past that was painful has a great deal to do with what we are today, but revisiting this painful past can contribute little or nothing to what we need to do now.”
~ William Glasser

Total Behavior…

Bill’s concept of “total behavior” expanded my understanding of all human behavior. He noticed each human behavior contains four parts. They are what a person is doing with their body; what they are thinking in regards to the situation they are in and simultaneously what they think about themselves being in the situation; what feeling is generated by those actions and thinking; and what physiological response is generated within the body by those actions and thinking.

This simple but powerful concept has been critical in assisting people around the globe to learn they have ability to exercise self-control in ways they had not thought possible. People readily take to the idea they have choices about what they do. It is more difficult to get them to consistently take control of their thinking in the same way. Bill’s simple and practical model proved useful to me in many contexts. It gave me a concept and tool to enable others to prove to themselves they could exercise self control. This was a critical and essential step in their personal growth.

“If you want to change attitudes, start with a change in behavior.”
~ William Glasser

Bill’s Genius

I remember having dinner one evening with Bill while he was in my hometown speaking to a group of educators. I was sharing with him my opinion that the “total behavior” concept was one of his greatest contributions. I asked him how he uncovered it. He was characteristically the nonchalant genius, when he said, “It just seemed so evident to me from my work!”

It was an idea many people had a sense of, yet it took Bill Glasser’s genius to note it, develop it and use it to change the face of modern psychology.

So Bill … thank you for noticing it, thank you for pursuing it and thank you for evolving humanity’s sense of itself.

Ken Pierce,
a business psychologist, international speaker and author, has worked for 35 years in psychology, education and corporate development, presiding over his own company, Clarendon Consulting, a consulting and counseling practice.He holds Senior Faculty status in the William Glasser Institute of Los Angles and the Demartini Research and Education Institute of Houston, Johannesburg and Sydney. (read more…)



LMU Conference Photos June, 2012

The WGAI 2012 International Conference in LA was a great success!