In Memory of Claude Marcotte

In Memory of Claude Marcotte

Glasser Canada has lost a pioneer who worked tirelessly
for our French communities!

We offer our deepest sympathies to the family of Claude Marcotte

We owe a great debt to Claude Marcotte who worked in the ‘early’ days mainly with instructors from the United States and other parts of Canada to begin training with Dr. Glasser’s concepts: Bill Abbot, Perry Good, Ron Harshman, Lynn Sumida, Hélène Grenier, Diane Gossen, Jim Montagnes, to name a few. It was Claude Marcotte along with Richard Coutu and Louise-Nicole Dupuy who were instrumental in getting almost all of Dr. Glasser’s books, at that time, translated  into French by two publishing houses, Les Éditions Logiques and Chenelière-McGraw Hill.

The Association Québécoise de la Thérapie de la Réalité [A.Q.T.R.] was ‘key’ in promoting and teaching Glasser’s work within the social services organizations that embraced Glasser’s ideas throughout Québec: group homes, education, and the penal system. As a result, Québec enjoyed its own trainers: Francine Bélair, Pierre Brunet, Claude Marcotte, Richard Coutu, and Jean Seville Suffield. Due to the leadership of several president s such as Gilles Dumas, Donald Tremblay, Claude Marcotte and other members of the board: Gervais Sirois, Ginette Biron, Claude Dufour, Denis Chayer, Vallyer Tremblay, Anne Hélène Dussault, Pierre Tremblay, and Jean Seville Suffield, Dr. Glasser had attended a Quality School conference in Rimouski, Québec with over five hundred [500] in attendance. Another highlight was a certification week in Alma, Québec which would precede the conference there.

Dr. Glasser wrote about the event:

One of the highlights of my year was to present my ideas to the Québec Association for Reality Therapy in Alma Québec. What I was most pleased about was the competence the group showed me in their understanding of choice theory, which is the key to using all my present work. It is also the core of a happy, successful personal life. I believe that choice theory is being used both personally and professionally in Québec and I very much want to return to the next conferencewhen my new book on mental health is out. I also appreciated the hospitality that I was shown by the organizing committee from the time I got off the plane. My only regret is that I don’t speak French, but I was made to feel very welcome with all I have; my English. I congratulate the organizing committee for a very well-run conference. Thank you.

At the outset of bringing Glasser’s ideas to Canada, Linda Harshman indicated that Québec had the highest number of people who were certified within the Institute’s early days. This was due to the dedication that Claude Marcotte and others to Dr. Glasser’s work. One of the most notable body of research on reality therapy was conducted by our French Connection. Under the leadership of Claude Marcotte, in-house trainer, and lead researchers, [Sylvie Bilodeau, Guylaine Frenette, Annie Roberge, and Geneviève Robichaud] in four group homes in Québec City, offered their report, “Project: Impact R.T. The Impact of Reality and Choice Theory applied for five years in four group homes of the Centre jeunesse de Québec “Institut universitaire” through the University of Laval. Physical force [restraints] were reduced from over 300/day to almost none from 2001 – 2006. The study has been translated and published in the Journal, should anyone wish to read the complete report. Let us know through Glasser Canada and we can send you the full report in French and in English. This research, to the best of our knowledge, is the only longitudinal study offered on the efficacy of reality therapy. Dr. Robert Wubbolding has mentioned the research in some of his work.

Claude Marcotte was always interested in bringing new supervisors and instructors on board and worked toward this end collaboratively with the Glasser group on the English side to upgrade the site to WGI – Québec. He always remained true to Dr. Glasser’s ideas and worked tirelessly to offer these ideas to others. He retired in 2017.

Glasser Canada and its members and all those whose lives Claude touched offer deepest sympathies to the Marcotte family on Claude’s passing. May time heal the pain of loss leaving only happy memories. May God bless Claude and may he rest in peace!

Remerciements :

English Content : Jean Seville Suffield, DNM [Senior Faculty, WGI]

French Content : Sylvie Bilodeau, [Basic Instructor, IWG]

Note: The date of the funeral has not yet been set. Please consult the death notices for Québec City for more information.  

You may express your message of condolences here. You may also choose to make a donation to the Québec Cancer Foundation

Glasser Canada Mourns the Passing of Ian Andrew Clark: WGI Faculty

Glasser Canada Mourns the Passing of Ian Andrew Clark: WGI Faculty

Clark, Ian Andrew, 49, of Halifax, passed away on August 31, 2019. Born on February 19, 1970, Ian was the son of the late Andrew and May Clark, both of whom he was very close. Ian is survived by his loving wife, Kim, and beautiful children, Kara and Jocelyn, as well as faithful dog, Dexter. Ian was a lifelong resident of Wedgewood Park and attended Grosvenor Wentworth Park School and Halifax West High School. He then enrolled in Dalhousie University and graduated in 1993 with degrees in Physical Education and Education respectively. While at Dalhousie, Ian was a member of the Varsity Soccer Team for five years, winning a bronze medal at the Canadian Interuniversity Athletic Union national championships in his final year. Ian also played on the 1989 Nova Scotia Canada Games Soccer Team and Halifax King of Donair Soccer Club that became the first club team from Nova Scotia to win a national championship in 2001.

For their efforts, Ian and his teammates were inducted into the Nova Scotia Sports Hall of Fame in 2012. Ian coached many school and club teams over the years. Most recently, he took great pleasure in helping to coach Kara’s team for the past three years. Ian was employed as a teacher, first at Astral Drive Junior High and then Graham Creighton Junior High. In 2006, Ian graduated from Acadia University with a Masters in Education in Counselling. He then worked as the school counsellor at Eastern Passage Education Centre before transferring to Fairview Junior High in 2017. In his position, Ian did his best to help young people and their families navigate the challenges of life.

After soccer, Ian took up several outdoor adventure sports, most notably orienteering. In 2008, he won a bronze medal at the Canadian Orienteering Championships in his age category. He later went on to be named the 2014 and 2015 Orienteering Association of Nova Scotia Male Athlete of the Year. Here he also tried to give back by volunteering on the OANS Executive Board in various roles and by becoming an event director, and by organizing meets so that others could participate. Ian considered himself very fortunate to be a part of some very successful teams; however, what he appreciated most about his involvement in sports was the opportunity to make countless lifelong friendships, with both teammates and competitors alike.

While Ian enjoyed sports and his profession, he loved nothing more than spending time with his family. He and Kim were together 25 years, during which time Kara and Jocelyn were born. Ian and Kim loved to travel together with the girls, whether it be abroad or closer to home camping at Keji. Ian simply loved playing with Kara and Jocelyn, attending their activities, and watching them grow.




With great appreciation for the Quality World involvement with Ian as be became involved in The William Glasser Institute in counselling  training that was part of his journey towards a M.Ed. Counselling at Acadia University and service to the youth of his school communities.

We carry with us the Spirit of those who make a difference in our lives, creating a better world wherever

their hearts and minds go . . . and so will be eternally grateful for the presence of Ian in my Life and in the lives of so many others.

Richard Nichols
Friend, Mentor, Colleague


I met Ian on several occasions and he called me up to discuss becoming a school counsellor. We had many conversations over the years about Reality Therapy as a counselling model but, more importantly, Ian displayed his passion towards Dr. Glasser’s ideas and implemented them not only in his work but also in his personal life.

We met a few times when he came to Moncton for training or to attend a conference. He was super excited to meet Dr. Glasser for the first time. He called me to tell me about the wonderful discussion that he and Dr. Glasser had about Quality Schools. Ian wanted me to know that Dr. Glasser had told him that if he wanted to know any more about Choice Theory™ or Reality Therapy™, he should contact Maureen McIntosh or Ken Pierce in Canada because they really knew it and understood. Ian was so happy to be able to share that with me.

His family was more important to him than anything else. He loved talking about his children. We talked in general about how much understanding Choice Theory™ really helped in our personal lives and in our relationships. Ian was a one of a kind, a gentle soul whom we shall sadly miss. We sat together the last time we both saw Dr. Glasser in Los Angeles. Ian was so happy to have made that trip. Sending love to his family and friends who, I am sure, are missing him.

Maureen McInosh,
Friend and Colleague


Ian Clark was such a joy: welcoming smile,  generous loving nature, curious about learning new ideas, creative and innovative in applying what he learned, and contributing to the quality of students’ lives. I worked with him as his instructor and later when he became a Supervisor with The William Glasser Institute, I worked with him as a colleague.
I recall what I believe to be a humourous story when Ian encouraged a Grade 7 class to read Dr. Glasser’s book, Every Student Can Succeed since the WGI – Canada was interested and had begun to translate this book into French. We, who knew and loved Dr. Glasser, understood that his genius was making the complex simple. If we closed our eyes, and someone were reading any paragraph or section of any of his books, we could imagine our mentor sitting on the stage, speaking with us in a conversational way. Well, Grade 7 students, at that time, were immersed in grammar, spelling and, in some districts, even analyzing sentences. What? No u in harbor or in neighbor!  Did subject and predicate agree?

Ian encouraged his students to write to Dr. Glasser asking him all kinds of questions about their observations not only about syntax but also about the ideas. Ian and I delighted in Ian’s telling of the story. Sure enough, one day in speaking with Dr Glasser, I learned that he did, indeed, answer Ian’s students and taught them that there are even languages in the world that do not have the full 26 letters in the alphabet! So, did it really matter? This is the Ian I remember: quick-witted, thirsty for more ideas related to how students learn in his pursuit of brain-based teaching and learning, dedicated, loyal, committed, and always one to keep his word. I shall miss him. May God bless him and may his family find peace in knowing how he contributed in making the world a better place!

Jean Seville Suffield, DNM
Friend and Colleague



If you would like to make a memorial donation please consider KidSport Nova Scotia, the Activating Cancer Care through an Exercise Strategy for Survivors program (ACCESS), or a charity of your choice. To donate to ACCESS, please go to: and click on ”Donate” and make your selections. Under “How may we use your donation, select: “For a specific area or purpose,” and in the “For a specific area” box please type ACCESS. For a full obituary please go to:

Reference & Acknowledgement for Memorial information, adapted with appreciation from JA Snow’s Funeral Home –Dignity Memorial.

Conference in Bellevue

Why Colombia

Cuisine from Arepa

COLOMBIA TODAY – Home of the 2018 William Glasser International, Inc. Conference in June

Colombia is known for its exceptional hospitality, fun-loving people, choices of so many cuisines, and, above all, its evolutionary progress over time! It is known as being the friendliest country in South America.


COLOMBIA TODAY – Home of the 2018 William Glasser International, Inc.

Dealing with Difficult People | Ken Pierce

Dealing with Difficult People | Ken Pierce


To: All who Registered for Dealing With Difficult People

From: Glasser Canada and Ken Pierce

-Using Lead Management on Purpose (50% Off With code :webinar) Here>

-Video on Client Types (20% Off With code :webinar) Here>

You will have access to the video recording for 72 hours with the specials included.

Here are the links to get your specials. Your code is: webinar

Thank-you for attending and I strongly encourage you to get these specials. They are well worth the price.

Maureen Craig McIntosh
Chair of the Professional Development Committee


Thank you for your feedback

Friend and supporter lost her battle to cancer

Friend and supporter lost her battle to cancer

On Friday, July 27 a good friend and supporter lost her battle to cancer. Janet Longaphie was the first and only School Principal to bring her Beaverbrook School to the status of Glasser Quality School.

In 1991 Dr. Glasser came to Moncton for a conference with Reality Therapy New Brunswick. At that time, I made arrangements for him to speak to a group of administrators at the local school district. Janet told me that she had read his book. “ Schools Without Failure” back in 1969 and had always been a fan of his.

At that time he had his new book called Quality School.  After a few years of using some of what she learned, from Glasser and his writing she bought a book for every teacher in the school. They met weekly for an early morning breakfast before school to study the book and it’s concepts.

In 1997 after the study was done, Janet believed her staff may be ready to do the training programs. She contacted me to see when and if we could do the training. First she had to ask her teachers. To her amazement, all of them wanted to take the training.

We spent the next three years working with staff and parents and even went into the school classroom at the request of teachers. It was amazing and wonderful to see these ideas develop in a public school. Janet never accepted “ no” for an answer when it came to getting funding for her teachers.

In 2000, Dr. Glasser came to town again and this time, Janet had asked her teachers if they were ready to declare themselves a Glasser Quality School. They agreed and Dr. Glasser attended the first and only Glasser Quality School in Canada to accept their declaration. Janet was an amazing caring teacher and principal.

She was quoted in a news video as stating that the biggest change in the school was she was no longer spending time disciplining and the teachers were now able to teach learners that wanted to learn and she was able to do her work. I want to share more information about what the impact her work with The Quality School had in the community.  Even after retirement, she continued to work in the community.

In 2003, Doug Jones and I received a letter outlining what was happening at the school 3 years after they declared themselves a Glasser Quality School

Janet wrote: “ Beaverbrook School continues its Journey to Quality. Each day we see new signs of children, parents and staff using Choice Theory in their interactions in the school and on their playground.  We continue to learn and grow and often talk about how we cannot believe the changes in the school and the students.

We all believe that it is the relationships that we have at school-relationships between staff and students, students and students, and staff and parents that are changing the school.  We do not always see the parent and child interaction but  often in the hallways will hear the parents talk to their children about choices, encouraging them to make good choices. Our goal is to keep Beaverbrook School in not only each student and staff member’s Quality World, but in the parent’s Quality Worlds as well and we believe this is happening>

What is happening at Beaverbrook?

In her letter, Janet continued:



We are very pleased with the statistics about our discipline incidents. Our Violence and Bullying statistics show a dramatic drop in the number of incidents.  Our students know that they cannot blame other kids for their actions. They know that they alone are responsible for them. This makes such a difference in the discussions that take place with the children.  Discipline is a learning opportunity not a punishment and when children understand this and begin to take responsibility for their behavior the number of incidents decreases significantly.”

In talking with Janet, she told me that they used a solution room with the students. It was a small space across from the principal’s office. Whenever there was a conflict between two students they went to the solution room to work out their differences on their own. When they found a solution they both could work with, they reported back to the principal and then returned to the classroom. Most of the time this was related to incidents on the playground.


Janet continued:


During our SCOR=E program in the first two weeks of school, all of our children in Grade K to 8 are taught Choice Theory.  The teachers welcome the opportunity during these two weeks to develop a relationship with each of their students that will be a good foundation for the coming school year.  SCOR=E This acronym stands for Study, Concentration, Organization, Reading equals Excellence. It is a two- week program at the beginning of the school year that teaches academic skills in the mornings and social emotional skills in the afternoons. The entire school takes part because this is when we teach our Choice Theory and get to know the children but the format has been designed to meet the needs of the children at their own level. “

Leadership is everything and Janet understood the value of creating great relationships with the children so they would want to learn.  You see the teachers did not have to put all the children in their quality worlds  but they needed to be in the quality worlds of the children. We have a tendency to listen and learn from those people that we have in our quality world.

What about academics? Janet continues:



We were thrilled with the increase in our provincial academic testing scores this year. In the past, we have struggles to achieve a measure of success in these tests. This year we not only matched the district and provincial averages, we exceeded them in a number of areas. This as an extremely pleasant surprise.

I remember when Janet got the results of the tests she was so impressed with her students and teachers. She knew that the children from this center city school were beginning to love learning.  She told me that it had gotten to the point that the students did not want to take the summer off.

In my work at the Sexual Health Center, when I saw certain teenagers, I could tell they came from Beaverbrook School.  Their behavior and language said it all. Even the teachers at the local High School where these students attended, stated they could tell which students came from Beaverbrook but I digress again.

There is much more in this letter. I will share with you here comments on Discipline, SCOR-E and Staff Changes.


In our public schools there are often staff changes as they seek new roles and opportunities. Janet writes:


There have been many staff changes this year because some members of our staff went away to study, to become Literacy Specialists., to get a job closer to their, etc.  This meant many new faces on the teaching staff at the school and these new teachers are eager to become trained in  Choice Theory. They like what is happening at the school and want to learn more.

A school is a dynamic vital place to be. It is important that it is a place where staff and students enjoy coming, where communication is seen as extremely important at all levels, where teachers are lead managers in not only their classrooms, but throughout the school, and where everyone is aware that their choices affect the quality of not only their own lives  but the lives of others around therm.”

During her tenure at the school, Janet received many requests from schools and teachers internationally that wanted to come visit the school to learn from them. Janet always welcomed them with open arms. She wanted to spread the ideas far and wide.  It takes strong leadership and commitment and persistence to pursue your passion.

So many people were influenced by Janet is this one small part of her world.  She continued to stay connected to the community of the school long after her retirement.

Personally, I admired all the she did for the teachers and students at that time. Once she retired things changed at the school but that is a story for another day.  Leadership is everything. For those that attended the school in these years, Janet certainly left a wonderful legacy. I know she will be forever etched in my heart!

For those of us in the Glasser Community, she will be remembered for the first and only principal to date to lead her school to a “ Glasser Quality School.”

Highlights of WGI International Conference/Colombia/Rochester School/Fundacíon Elegir

Why Colombia

Cuisine from Arepa

COLOMBIA TODAY – Home of the 2018 William Glasser International, Inc. Conference in June

Colombia is known for its exceptional hospitality, fun-loving people, choices of so many cuisines, and, above all, its evolutionary progress over time! It is known as being the friendliest country in South America.


COLOMBIA TODAY – Home of the 2018 William Glasser International, Inc.

Replay Professional Development Webinar

Replay Professional Development Webinar


Choice Theory Online Info Here>

Choice Theory Online Training Requirements Here>

6 Poweful Ideas For General Use Here>

6 Powerful Ideas for Educators Here>

Ventures information Here>

Thank you for your feedback

Replay  Mystery of the Choice Theory Chart

Replay Mystery of the Choice Theory Chart


For all members | Replay of February 27rd, 7:00 PM Eastern Time.

The SPECIAL ended at midnight March 26, 2018.
The recording shall now be made available for public viewing.

We thank you for your precious gift of ‘time’ and want to share some feedback we received.

The majority of respondents were positive about the Webinar and want more. We have one who indicated the Webinar was not relevant and
one who was not able to access the live event.
This feedback is important so we can make changes for the future.

, people want MORE!

  • All areas interest me so it does not matter anything will be beneficial to my learning and growing
  • More on the chart. There is so much to learn
  • Elevator snap shots – When someone asks “What’s Choice Theory?” how to explain choice theory simply, to get the conversation started
  • How to encourage young people – making learning fun – with a purpose.
  • (E.g. My six (6) year old  grand daughter isn’t that interested in reading and writing…..doesn’t see the point of doing it over and over….)
  • Perception conflicts
  • Connections to the principles and practices of The Responsive Classroom
  • Glasser’s brain chart and counselling
  • Types of client
  • Role-Play in Session with Processing Follow-Ups
  • Answering all the most challenging questions
  • Why music and interactive activities
  • Future of CT and RT in relationship to neuroscience – How to catch up!
  • Who shall be in charge of expanding the components of total behaviour etc. in terms of future?



Glasser Canada videos are available in our Webstore regarding role-plays and client types!

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